What payment methods do you accept?
We accept all major credit cards, such as: Visa, Master Card, American Express and Discover directly thru Paypal..
Do you accept Pay Pal?
Yes, all credit card transactions are processed thru Paypal Gateway for a more secure transaction for you. With paypal, you do not share your financial information with us. You may also pay with your own Paypal Account.
Are your products new or factory reconditioned?
If the item is factory reconditioned you will see (R) next to the model number and "RECONDITIONED" will be stated in its title. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct.
How do I track my packages that have been shipped?
Once the package has shipped a tracking will be posted in your account (if you have signed up during checkout). You will also receive an email notification.
Can you look at or inspect a product for me?
In order to offer the best possible prices, we source and store our products in numerous warehouses across North America. As we carry several hundred thousand products, we are unable to provide additional product information above and beyond what is available on our site in a timely or fiscally responsible manner.
Can my shipping address be different from my billing address?
Yes. Your billing address, however, must match the address on your credit card statement.
Why didn't I receive all of the items in my order?
In order to offer the best possible prices, products are stored and shipped from various warehouses through out North America. As well, size restrictions or availability may require that parts of your order ship separately.
If you’d like to ensure that this is indeed the case, you may contact us and we will advise if your order has been split for these reasons.
What do I do if the tracking number I was issued is not working?
Please contact us immediately.
Problems and Support
How do I get technical support for my purchase?
The product manufacturer is the best resource for assistance with your purchased item.
Can I replace a lost invoice?
You can obtain your invoice and other order information by logging into your account. You may click on the order you would like the invoice for, and print it out for your records.
What do I do if I have a problem with my order?
If the problem is that your product is not what you ordered, or is defective, you can return the product.
If the problem is a technical problem you are experiencing with the product, contact technical support with the manufacturer.
If your problem is different than any of these, contact us.
