**Return Policy below ONLY pertains to Unlocked Cellphones**
What is your return policy on Cell Phones And Cells Phone Accessories? This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product categories provided to you (the customer) by Cellmonsters.
Cell Phones Information: GSM vs CDMA and Frequency concerns. We tries to provide the best quality of support for our customers, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones.
Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider.
When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.
The frequency coverage depends on the area and your service provider.
GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900.
Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies.
850/1900 are US frequencies, and 900/1800 are international frequencies.
The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.
Returns will not be accepted due to international origin or due to incompatibility with desired carrier.
All phones intended for use with carriers other than GSM networks are marked accordingly.
As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.
*Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. These settings will need to be setup by your provider or you may look at our WAP SETTINGS page for more information.
We also provides you with certain CDMA and IDEN phone models which work with the provider specified on the item description.
All phones intended for use with CDMA and IDEN networks are specifically marked.
PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.
Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Cellmonsters.
Important Notice:
In the case of a return without prior authorization: the item in question will either be shipped back to the customer at their expense, or at the customer’s request we may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
DOA cell phones: For the return of any Dead On Arrival cell phone, we must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.
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